Quality and documentation

Where batches come from

Peptides are synthesised by contract manufacturers, principally in China. The certificate of analysis is issued to the manufacturer that made the batch and commissioned the testing, so their name appears on it rather than ours.

Every batch carries a status. A batch that has been withdrawn cannot be supplied against an order at all — that is refused by the records themselves rather than left to whoever is dispatching.

Reading a batch number

A batch number carries the mass and the date the batch was made. RE10-0527 is the 10mg Retatrutide batch made on 27 May: the last four digits are always the month followed by the day, not the other way round.

The same number is printed on the box. Enter it on the batch lookup page and it decodes the number in words, then shows the test results and the certificate for that exact batch — there is nothing to memorise and nothing to search through.

Identity and purity

Batches are tested by an independent laboratory, which states purity by HPLC and identity by mass spectrometry. The laboratory is named on every certificate, and every certificate carries a reference that can be checked with the laboratory directly.

The certificate for the batch supplied against your order is published on that batch's page, reached from the order itself.

When testing has not finished

Independent testing takes time. Across the batches we hold records for, the median is about fifteen days from manufacture to a published result, and roughly one batch in ten takes longer than three weeks. A batch can therefore reach you before its result is published.

Where that has happened, the batch page says so and shows nothing else. It will not show a figure from an earlier batch, an average, or the manufacturer's own expectation — only the result for the batch you were sent, once the laboratory has issued it.

If a batch falls short

If a published result comes back below the purity or the content the batch was sold as, we work out what is owed against a formula published in advance, and contact you. You do not have to be watching for the result, and you do not have to argue for the remedy.

That is offered in addition to your rights under the Australian Consumer Law, never instead of them.

Where the documents are

Nothing is enclosed in the parcel. The goods are packed by the manufacturer, and a batch's certificate frequently does not exist yet when the parcel leaves — so the documentation lives here, on the batch's own page, reached with the number printed on the box.

A safety data sheet is not currently supplied. If you need one for a compound you have ordered, ask by email and we will tell you what the manufacturer can provide.

Storage and shipping

Units are stored and shipped as the manufacturer specifies. Shipments are tracked and go in plain unbranded outer packaging to the delivery address on the order. No diluents or accessories are supplied.

Batch records

Each batch is recorded with the manufacturer's number, the date it was made, and its certificate once the laboratory publishes one. The number printed on the box identifies which batch you were sent; where we are told which batch went against a line of an order, that is recorded against the order too.

If a batch is ever withdrawn, its page says so plainly, with the reason — so anyone holding a box can find out by entering the number. Everyone we can identify as having received it is contacted directly as well.