Legal

Privacy policy

Who we are

Ventra Labs. Questions about this policy go to support@ventralabs.health.

What we collect

Purchaser details: name, email address and phone number.
Delivery details: the name and street address an order is delivered to.
Order details: the declarations accepted with the order — that you are 18 or over, and that you have read and accept the Research Use Policy and the Terms of supply.
Payment details: the transaction hash you submit for an order and the address it was sent to. We do not collect card or bank account details.
Order records: agreement acceptances (with time, network address and version), quotes, orders, payment claims, shipments and support correspondence.
Technical records: network addresses and timestamps of acceptances and orders, kept for audit.

We do not collect health information, and we do not use tracking for advertising.

Why we collect it

To confirm that a purchaser is eligible to be supplied, including age and research use.
To price, supply, deliver and support orders.
To keep the records that supplying regulated chemicals requires, and to respond to lawful requests.

Who we share it with

Carriers, for delivery.
Email and hosting providers that process data on our behalf.
Regulators and law enforcement where the law requires it.

Payment is in USDT or USDC and is checked by a person against the public record of the network. There is no bank, card processor or reconciliation provider involved, so there are no payment credentials to collect or to share.

How long we keep it

Agreement, order and batch records are kept for seven years after last supply. This is a working default pending legal review.

Access and correction

You can ask to see and correct the information held about you. Requests go to support@ventralabs.health.

Security

Records are held in access-controlled systems with row-level access rules, and every change to an order is written to an append-only audit log.