Legal

Terms of supply

Parties and scope

These terms govern every quote, order and delivery between Ventra Labs and the purchaser. They apply together with the Research Use Policy, which is accepted on entry to the site and re-affirmed on every order.

Eligibility

Orders are accepted only from purchasers aged 18 or over who acquire the reagents for laboratory research use. An order may be refused, and further supply may be refused, if the Research Use Policy is not met or if information provided proves inaccurate.

Quotes and orders

Quotes are valid for the period stated on them. Orders may be placed against a quote or directly from the catalogue. An order is accepted when it is confirmed in writing.

Pricing, GST and payment

Prices are in Australian dollars and include GST. Delivery is free within Australia, and no delivery charge, handling fee or surcharge is added at any point: the price shown in the catalogue is the amount payable. Orders are paid in full before dispatch, in cryptocurrency, through the payment provider linked from the order page. The amount owed is the Australian dollar total on the order; the provider converts that into the coin you choose at the moment you pay, and the conversion rate and any network fee are the provider's, not ours. Paying an amount short of the total — an exchange withdrawal fee is the usual cause — leaves the order unpaid until the difference is made up. No invoice is issued and no credit terms are offered.

Delivery

Delivery is free on every order, with no minimum. Orders are delivered tracked, in plain unbranded outer packaging, to the delivery address on the order. Post-office boxes, locked bags and parcel lockers are not accepted. Delivery times are estimates. Risk passes on delivery to that address.

Product documentation

Documentation is provided through this site rather than enclosed in the parcel. The batch number is printed on the box, and the certificate of analysis for that batch is published on its page on this site; it is also available on request against the order reference. Where testing has not finished, that page says so rather than showing figures that do not yet exist. Documentation is retained for the period stated in the Privacy Policy.

Returns, defects and your consumer guarantees

Nothing in these terms excludes, restricts or modifies any consumer guarantee under the Australian Consumer Law. Where a unit is faulty, differs from its description, or does not match the certificate of analysis for its batch, you are entitled to a remedy under those guarantees: report it with the order reference and the batch number, and it is replaced, refunded or credited. Units damaged in transit are dealt with the same way. Where a batch is later tested below the purity or the content it was sold as, compensation is worked out under the compensation policy published on this site, which is offered in addition to those guarantees and never instead of them. Returns for change of mind are not accepted: once units have been delivered their storage conditions cannot be established, so they cannot be supplied to anyone else.

Liability

To be settled in legal review. Supply is open to individuals as well as organisations, so the Australian Consumer Law falls to be considered as consumer supply and not only business to business.

Compliance and audit

The purchaser keeps records of the use and location of reagents supplied under these terms and provides them on reasonable request.

Termination

There is no account to close. Either party may stop transacting at any time, and orders already accepted are completed or cancelled as agreed at the time.

Governing law

To be settled in legal review.